1. Introduction
Ammcore Clinical Assessments is committed to providing high-quality clinical assessment services. We take patient feedback seriously and aim to resolve concerns promptly and fairly.
This Complaints Procedure explains how you can raise concerns, how we handle them, and your rights throughout the process.
2. Scope
This procedure applies to complaints regarding:
- ADHD or autism assessment services
- Report content or delivery
- Staff conduct or communication
- Data protection or confidentiality concerns
3. How to Make a Complaint
You may submit a complaint via:
- Email: info@ammcoreassessments.co.uk
- Postal Mail: 73 Park Lane, Croydon, Surrey, England, CR0 1JG
- Phone: [to be confirmed]
- Online: Use the form at the bottom of this page
Please include your full name and contact details, details of the assessment or service concerned, a clear description of your complaint, and any supporting documents if relevant.
4. Acknowledgement
We will acknowledge receipt of your complaint within 3 working days.
Complaint Received
Your complaint is logged and assigned a Complaints Officer.
Within 3 Working Days
You receive written acknowledgement and the expected investigation timeframe.
Within 20 Working Days
Investigation is completed and a written response issued where possible.
5. Investigation Process
- Your complaint will be investigated fairly and impartially
- Relevant staff or consultants may be contacted for clarification
- All relevant records and correspondence will be reviewed
- The investigation will be completed within 20 working days where possible
6. Outcome
After investigation, you will receive a written response including:
- Findings of the investigation
- Any actions taken or proposed
- Options for further escalation if you are not satisfied
7. Escalation
If you are not satisfied with our response, you may escalate your complaint to the following bodies:
Information Commissioner's Office (ICO)
For data protection concerns
Website: ico.org.uk
Phone: 0303 123 1113
8. Confidentiality
- Complaints are handled confidentially and only shared with staff directly involved in the investigation
- Personal data will be processed in accordance with UK GDPR
9. Record Keeping
- All complaints and resolutions are documented and retained in accordance with legal and professional requirements
- Records may be used for service improvement and risk management
10. Commitment to Improvement
Ammcore Clinical Assessments uses complaints to improve our services. Feedback is reviewed periodically to prevent recurrence and enhance patient experience.
Submit a Complaint
You may use the form below to submit your complaint directly to our team. We will acknowledge receipt within 3 working days.